Payment and Cancellation Policies

Booking Confirmation: 

• A deposit may be required to confirm your reservation, depending on the activity and group size.
  
  
• Balance Payment: Full payment must be completed before the start of your course or diving activity.
  
  

Accepted Payment Methods:

• Cash payments accepted in EUR, USD, GBP,  or EGP.
  
  
• Credit/debit card and online payments are also accepted with a 3.5% processing fee.
  
  

Cancellation Policy:

We understand that plans may change. Please review our cancellation terms:

• More than 2 days before activity:
  No cancellation fee. Deposit or payment can be refunded or rescheduled.
  
  
• 2 days prior to activity:
  20% of the total booking amount will be charged.
  
  
• Less than 24 hours before activity: 50% of the total booking amount will be charged.
  
  
• “No-show” (failure to attend on the time of activity):
  100% of the total booking amount will be charged.
  
  
• A 3.5% processing fee applies to all refunds made via card or online payment — this fee is non-refundable.
  
  
• Medical cancellations:
  With a valid medical certificate, cancellations may be refunded or rescheduled without penalty.
  
  
• No Refund for PADI Digital Products: Once PADI digital materials (eLearning, codes, or manuals) have been issued and redeemed, no refund will be given under any circumstances.
  
  
• Changes by The Wave Diving Center In rare cases of bad weather, sea conditions, or operational issues, we may reschedule or modify the planned activity. If we cancel, you will receive a full refund or the option to reschedule.
  
  

Medical Requirements for Diving

Scuba diving is a physically demanding activity, and it is your responsibility as a diver to be in good health and fit for diving.

Medical Disclaimer Form

All divers and students will be required to complete a Medical Questionnaire upon check-in at the dive center. This form is also available for download on our website and we highly recommend reviewing it in advance. Diver Medical Participant Questionnaire

Insurance Policy

The Wave Diving Center will not be held responsible for any financial loss or inconvenience caused by events beyond our control, including but not limited to:

• Adverse weather conditions
• Natural disasters (“Acts of God”)
• Unforeseen circumstances
• Operational changes required by local authorities

It is your responsibility, and a condition of your booking with The Wave Diving Center, that you ensure you have purchased comprehensive dive and travel insurance specific to your booking.
You are responsible to check that your insurance includes, at minimum, the following coverage:

Dive Injury Insurance

Your policy must cover all potential risks related to scuba diving, including:

• Recompression chamber treatment.
• Emergency medical expenses.
• Air evacuation and ambulance transfer.
• Search and rescue operations.
• Loss or damage to personal diving equipment.

This coverage must explicitly include all scuba diving or water sports activities you plan to undertake.

Medical Evacuation Insurance

Your insurance must also include:

• Emergency evacuation in case of injury or illness (diving and non-diving).
• Low-altitude air evacuation.
• Transfer to specialized medical facilities.
•  Associated direct and indirect costs.
  
  

General Behaviour & Diving Conduct 

Respectful Behaviour

At The Wave Diving Center, we are committed to creating a safe, respectful, and welcoming environment for all our guests, staff, and boat crews.
We do not tolerate any form of aggressive, disrespectful, or antisocial behaviour.

Anyone who:

• Fails to follow our rules
• Causes disruption
• Acts disrespectfully toward others …may be asked to leave or be removed from the dive center or boat without a refund for any booked services.
  
  

Alcohol and Fitness to Dive

Diving under the influence of alcohol is strictly prohibited. Alcohol impairs judgment and significantly increases the risk of decompression sickness.

Divers who appear under the influence of alcohol or suffering from a hangover will be refused entry into the water.

Our guides reserve the right to deny participation if they believe you are unfit to dive for any reason.

Environmental Responsibility

We take marine conservation seriously and operate under a strict “No Touch” policy.
Damaging or disturbing marine life, coral reefs, or breaking National Park rules will result in your dive being immediately terminated without a refund.

Certified Divers – Responsibility and Briefings

Our dive guides will always deliver a detailed dive briefing before every dive, including site information, safety procedures, and environmental reminders.

While underwater, the guide’s role is to navigate the dive site and point out marine life, not to provide instruction or supervision.

As a certified diver, you are fully responsible for:

• Your own and your buddy’s safety.
• Planning your dive and diving your plan.
• Monitoring your depth, air, and no-decompression limits using dive tables or a dive computer.
• Beginning, conducting, and completing your dive with your buddy.
  
  

Your Consent

In order to proceed with your booking, your consent to accept our Terms and Conditions is required.

By booking with The Wave Diving Center, you acknowledge and agree that:

• You are entering into a contract with a company established in Egypt.
  
  
• Our services are governed by Egyptian laws, regulations, and operational practices, which may differ from those in your country of residence.
  
  
• Your booking, participation in activities, and use of services are subject to our Terms and Conditions, including our payment, cancellation, health, safety, and insurance policies.
  
  

Consent Clause

By continuing with your booking, you confirm your consent to accept our Terms and Conditions.
If you do not consent, you should not proceed with the booking.

If you proceed with the booking and later withdraw your consent, the agreement between you and The Wave Diving Center (and any other parties in your booking) will become null and void, and cancellation fees may apply according to our cancellation policy.

If these Terms and Conditions are not accepted, The Wave Diving Center will be unable to provide the level of service and operational standards that we are committed to delivering.

Please contact us if you have any questions or concerns before confirming your booking.
We are committed to providing a transparent and professional service.

Complaints Procedure

If you experience any issue during your visit, please speak directly with our dive center manager so we can resolve the matter promptly.
If your concern is not settled during your stay, you may send a written complaint to:
[email protected]